PATIENT PORTAL

Help on Logging in to the Full Site

Username and Password

  • Your username is your default email address
  • Some users may have alternate login usernames. However, email aliases cannot be used as login usernames.
  • Your password is case sensitive.
  • Your username must be entered in all lower case

Web Browsers

We recommend using the latest version of Google Chrome, Mozilla FireFox, Internet Explorer, Safari, or Opera. However, while Internet Explorer v9.0+ is supported, only the most recent versions of other browsers are supported. If you have an older browser or a browser that is not properly working, please try the "Mobile Site".

You must have JavaScript enabled and cookies enabled. If you do not want to use cookies or JavaScript, please try the "Mobile Site".

To download a compatible browser, follow one of these links:

Login Problems

If you login successfully, but are logged out on the next page view, then you most likely are having problems with cookies. Try clearing your browser's saved cookies and make sure that your browser is configured to accept all cookies from the domain "secure.highlandpsych.com".

If you have forgotten your password, use the "Password Reset" button, if provided, or contact your account administrator or THE HIGHLAND PSYCH COLLABORATIVE support for assistance.

Two-Factor:

If you have enabled two-factor authentication, then you will be required to use the second factor after you have entered your username and password successfully. You will not be able to login without using both your username/password and your second factor.

Pre-Filling the Login Form

You can pre-fill your login form by constructing links to the login page with certain parameters in the query string. Add:

  • username=youremail@address — to have the Username field pre-filled with a specified username.